You can now request hotfixes via the web. This saves time phoning up a MS customer service operator, explaining the problem, hot fix number and product the hot fix relates to.
Hotfixes that haven't been made public are also available.
Screen shot of the MS Hotfix Request Form
https://support.microsoft.com/contactus2/emailcontact.aspx?scid=sw;en;1410&WS=hotfix
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